On 19 August 2020 I received a new cell phone from Vodacom as an upgrade on my existing contract. I elect to visit the Mosselbay, Langeberg branch to do the data transfer and ensure that Apps were transferred to the new device. It cost R160 which I was happy to pay. I then took the phone to Absa Bank to ensure that the new device was linked to their network. One of the procedures is to switch the cell off. We then realise that we did not have a code to unlock the phone. The fingerprint option did not work either. I took it back to the shop where they told me that I inserted the passcode because they never did it. I did not switch the phone on at all and only give them a password that I want to be installed. In trying to resolve the matter I asked that they refund me so that I can take the phone to another shop to fix. After consulting with the branch manager they refused and give me their Cape Town H/O number to call. Arriving home I could not restore the e-mail connection on my laptop. I was forced to go back to asked them to help me with that. When I asked them what I can do to get the phone to work, the staff told me that the phone will have to wiped clean by a technician so that the access codes could be restored. I was advised that it will cost about R280 the next day. I then said they should replace the data as well, but another staff member advised that it will cost a further R290 to do. I objected because I already paid R160 to have the data transferred. He answered that I paid that to the other sales-person and not him. In summary, I now have to go back for a second day (3rd visit), to pay the technician to fix a problem created by VODACOM and then repay VODACOM to do the work again. In total it seems that VODACOM Mosselbay charges about R760 to transfer contact details and a few Apps via Bluetooth from the old device to the new device. (Vodacom Group did the upgrade documentation as part of the on-line service). My e-mail had to be re-connected and I have to queue again at the bank to have the Banking APP's links restored. User's recommendation: Not all franchises are on the same standard.