I ordered two products from a Facebook advertisement for free beauty products. When placing this order I was careful to look for a link or small print that contained information about subscription of this product or additional charges. There was nothing. The products came, they cost me 1.95 each for shipping. After two weeks I was charged 97.83 and 94.68 for each product. I immediately called the company and explained the situation. Turns out that vlamorous (97.83) has only a 14 day trial period before charging full price with no option to return. This was not stated in any of the correspondents upon placing the order and the packaging contained zero information about product cancellation. Aquavo (94.68) has a 15 trial period before a full charge, and then 30 days after your initial call to return the product. Also this information was not available to the consumer either. They attempted to charge my account twice for the aquavo one day early. Fortunately bank of america prevented those charges on my account as part of a fraud protection. They were able to capture the 97.83 for the vlamorous. I called the company and the customer service is terrible. The only offer the could give me was a 30% refund on the vlamorous, bringing it down to 68.48. When I explained that I DO NOT want the product and the advertisement was misleading the customer service representatives went into a scripted repeat mode. I asked to speak with a customer service manager who would have authorization to process a larger refund and I was informed that they don't take customer calls. Instead, the representative that i spoke with will generate a note about my dissatisfaction and pass it to his department and if, and only if, they decide to issue a refund will I then get an email.