I purchased an extended warranty covering my scooter for one year. My my motor has a hole directly in the cylinder head. I have am getting water in the backflow tube that was designed to catch excess oil from the motor and should never have water. I submitted a support ticket 2/3/2021 with highly visible pictures and detailed description of the problem. I even used my phone to edit the pictures by drawing a highlighted circle around the hole. I received an email back wanting more pictures with better lighting on 2/4/202 which I complied and sent in twice as many pictures with twice as much detail again all highlighted with circles. I have already dealt with this company on a previous complaint regarding missing bolts and gaskets where I was told to buy my own at the hardware store and I have learned is it that they play stall tactics and we'll do anything to get out of honoring the warranty that they sold me and they're doing the same thing again with this complaint and as of right now February 17th I haven't heard a response back and I use my scooter for a daily driver and it is suffering major engine failure because of the whole and the water and the black flow backflow tube.