I scheduled an appt there on 11/18/18 to have my 3 year old daughters picture taken for her upcoming 4th Birthday for 5:20pm. When I got there I was told there was 2 family's ahead of me and it wouldn't be long. After sitting there for over an hour and a half of waiting while they took like 4 other family's before us we finally got acknowledged and she had stated that we would be next after another family. My daughter is only 3 years old she got impatient and was pulling her pony tails out and was getting impatient. So I said to the lady that when we first walked in for our 5:20pm appt they told us there was 2 family's ahead of us and that it wouldn't be long and now they took like 5 family's and that my daughter was getting impatient. They totally ignored what we said and continued doing what they were doing and that was a lot of nothing. There were about 6 staff working there one standing around and 2 others in the photo room standing around 2 more taking pictures and another one just sitting at the computers. When my sister and I were complaining about this to EA OTHER and deciding weather or not we were going to wait the one girl in there interrupted us and said very cocky that and as you see we only have 2 photo rooms and my sister stated to her yeah i know so why do you only take one family at a time you have 2 rooms then you should take one family in one room and another family in another room she then started to get very loud with my sister and I said I wanted the managers phone number and she stated that she is the manager and she got very close to my sister and kneeled down in front of her getting very smart with her. I do not remember her name but this was at the Wyomissing office i Had had 3 years of bad experience in this place and this was my last draw. I will never come back to this place again...