Update by user Dec 22, 2011 Visionbedding.com has refunded my order and apologized so I am withdrawing my complaint. Thank you. Original review posted by user Dec 22, 2011 I ordered from this company on Dec 5th, a week before their Christmas deadline. I didn't hear anything so I continually tried to follow up but most of my correspondence was ignored. One time I was told there was a good change I would get my order. real professional. I was told it shipped and was given a tracking number which was for a package that was delivered in the beginning of Nov. I alerted them and they just said sorry we will let you know when it ships. I emailed back could I please pay overnight to ensure it would be delivered for christmas - no response. I check today and it shipped yesterday and now will arrive dec 28th which does me NO good. Mind you this company has no phone number that you can call or live chat. UNPROFESSIONAL and I will never order again.