Update by user Jun 07, 2013 It was a misunderstanding my side. The problem was solved Original review posted by user May 07, 2013 My son needed to get a passport as soon as possible, because his Job is sending him to another country. In the process of looking for the county court passport webpage, I found the webpage to Visa Passport Pro. I am quoting what their Advertisement states "We are officially authorized by the Passport Agencies & Consulates to provide expedited courier service for passports and visas. Our service allows you to get faster application processing without having to appear in person at the agency. Purchasing our services guarantees you one of our limited availability slots for passport or visa expediting. Unlike the government direct process, our expediting service times are guaranteed". My son got the 3/4 days priority Service, They told him, once they get the document they would forward it to the passport agency. They told also they would grantee he would get the document on time. We sent the documents on Friday, April 27 (Fed) and they received on Monday, April 29. He called them to make sure they got it. On Friday, 5/2 he call them and they told him that they should be getting the document for from passport agency by Monday or Tuesday. My son call (5-6) and they told him that they were having some problems with the agency, but they didn't tell what, that would call him. Today 5/7, my son was upset and they told them they would not release the passport, and they gave him the phone number. My son called and found out they do not release a passport to a 3rd party, that they will send it directly to my son. We asked them to refund our money because they of false advertisement, "Unlike the government direct process, our expediting service times are guaranteed".