Yesterday, 26/4/19, I rang to book 4 flights from Manchester UK to Orlando. I knew the exact flight times that I wanted and the dates . I specified that I required 3 flights from 8/2/20 to return on 22/2/20 and 1 flight from 8/2/20 to 21/2/20 I spoke to Bruce who gave me the prices £635 for the 8-22nd flights and £630 for 8-21st flight. I repeated these prices back to him and he confirmed them. There was also discussion regarding the return flight stopover at Atlanta - but I was happy that we had identified the correct flight to coincide with other members of our group so agreed to book it (as I needed to ensure we would all be together and needed to confirm the flights as soon as possible) The only detail he asked for was my name and he took a £50 deposit and said he would send an email with the details of flights on and I could confirm that and pay the balance . Given that I have never booked like this before I assumed that I would be required to complete all the details of the passengers when I responded to the email. I had to go out before the email was sent and did not get to read it until after 11.00pm. It just had my own information and showed a price of £685 - but had no reference to the other 2 flights for 8-22nd or the flights for 8 - 21st. I rang to query this at approx 11.30. I was told that this could not be dealt with then and that I needed to speak to Bruce. I was advised that he would be in at 12.00 on Saturday and he would leave a message to ring me immediately he was in. I had a very disturbed night as I was worried that the flights had not been booked and this would mean that our coordination of the travel plans with other passengers would be put in jeopardy. By 12.30 today I had not been contacted so I rang again. I was again told Bruce was not available - and that he did not arrive until 1.00. I voiced my concerns that the booking had not been completed correctly and that I was very annoyed about this. At around 1.30 Bruce did ring me back. I pointed out that the prices I had been quoted were £635 and £630. He categorically denied this and said it was £685 (had it been this figure I would not have accepted it as I knew I could get it much cheaper by going through Skyscanner [I had had a quote at £591 earlier on Friday through Netflights but did not book it as I was trying to co-ordinate with all other passengers - when a decision was taken to all book through Virgin Atlantic direct I agreed so long as it was not more than £50 more expensive] When I asked about the bookings for 3 people for 2 -22nd and 1 for 2 - 21st he eventually acknowledged that he had not actually done this. I feel it is only good fortune that the flights were still available. Initially today he said he had checked these prices and they were correct . I advised him that I had already been on the website and seen that the flights on 8th and 22nd were priced at £642.14 and 8 - 21st was £590. He agreed to check again and then came back with prices of £640 and £580 . He was insistent that he could not honour the price of £635 for flights for 8 - 22nd. I felt that I had no choice but to accept these prices. I have been extremely disappointed with the service that I received. The prices given to me were quite clear but were changed and even when I agreed to make the booking the e-mail received did not reflect what I needed. I would request that you listen to the original conversation I had with Bruce to confirm the prices I was given and the requests for flights which I made. I would hope that you will resolve this issue by honouring the prices quoted for the 3 flights for 8-22nd and also compensating me for the stress and upset caused by the service I received. I look forward to an early response Annette Odell [protected] Mob [protected]