And this seems to me a lack of respect and a violation of the guarantee policy, a while ago I had the same situation with your company and I had to write infinities of times and several places to respond and send me the damaged part (quite expensive which is the support taking into account the quality, I really thought it would be more resistant) and now the same situation, it's amazing, a company that respects its customers and respects itself would never do something like that, but I'm sure everything is will solve.Greetings