2 Jul, 2018 → by ClaimboUser584418
Viking ***

1

$21,516. That is the amount that we paid on Halloween day in 2010 for a Viking appliance package that included a dual fuel range, built-in refrigerator, dishwasher and beverage center. I can honestly say that it was the singularly worst purchase decision I have ever made. Not only has the equipment performed poorly when functioning, it is not functioning all too often. To top it off, when service is required, we endure a virtual absence of service providers in our city of nearly 1,000,000 people. Recently, both refrigerator and range ceased to function. The one service company which would service the equipment told us "I'll order new circuit boards for the equipment, but there is no guarantee that will fix them. Either way, you have to pay for the boards up front." We spun the wheel and bought the boards for $1,200. I feel somewhat lucky that the refrigerator was restored to operation following the installation of a new board. Sadly, the new circuit board did not repair the range and the service tech is now suggesting that "maybe" the fan is the problem on the range. We have been offered another shot at the wheel for some $300… with no guarantee, of course. To be fair, we are people that paid $21,000+ for kitchen appliances. If that's where you live, you have to learn to recognize that you may be susceptible to valuing image over quality. In this case, we bought a name that has cache' far greater than it deserves. Unlike a high maintenance Porsche that is awesome when it is working, this equipment is mediocre at its best and abysmal when it's not. Literally better off using middle-market brands at a fraction of the cost.
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