The people who tried to help me seemed to know very little about what they were doing, along with a few emails that contained many grammatical errors. All I hoped to do was access the eBook, but apparently because my professor doesn't use the online homework, I can't use the online book. I paid for the access code and it in reality pointless to do so, even for only eBook access, no online homework. I will avoid using this, in a lack of better terms, useless company ever again. The company doesn't understand good customer service and I hope that others will avoid them as well. In addition, the website is not easy to navigate and their customer support forums are of no legitimate help.