25 Jun, 2020 → by ClaimboUser434519
Very unhappy with the 2015. Cadillac SRX that I purchased from Moran Chevrolet about a month ago

2

Well to start off, the vehicle was supposed to have been rubbed out and removed scratches before I picked up the vehicle. Had the vehicle home for a few days and the check engine light came on also I felt some resistance in the motor exhaust system. So I called the service desk made an appointment to bring it in, was told that it needed a switch in the transmission then that it also needed a flex tube on the exhaust. So I figured why I'll have it there in for service they could rub out and buff the scratches that were supposed to be removed before I picked up the vehicle. As of today they have had my vehicle for 2 weeks they called me yesterday and said that all the scratches were removed. So I went up there to look at it and I'll pick it up and it look like someone wet sand in certain areas of the vehicle it looked worse then than it did before I brought it in. So yesterday took it over to the Moran Collision Center to have it rubbed out or whatever work on the scratches that were there because somebody tried to wetsand it and put more scratches on it. So I went off to Moran Collision today to take a look at it Go scratches seem better in a sense because they're at least now they are Shining but it seems like I have more scratches on every panel than I did before I dropped it off. What really needs to be done to make it right is to have the clear coat removed and then reshoot it with new clear coat but I think the bastards are too cheap to spend the money to fix my vehicle. I asked the sales manager Phil if he would buy the vehicle back from me seeing I've had it a month ago and spent most of that time over at the dealership and I put less than 400 miles down on a vehicle so he told me no way would he buy that car back from me. Now I feel like that they have one and then one by *** me over. This is a third vehicle that I have bought from them and I can guarantee it will be the last vehicle that I buy from them just because they damaged my car scratched it up more than it was and now they don't want to spend the money to correct it I can already tell they want to be cheap bastards when it comes to that and just *** over. If that's how they want to treat me as a customer after buying my third vehicle from there. Looks like I've learned my lesson and I will never buy another vehicle from them again. But they got me on this one. User's recommendation: If you're going to buy a used vehicle from them do not listen to any of the promises that they make to you. And if they tell you that not to worry about something that they'll take care of it don't believe them because they won't.
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