20 Mar, 2022 → by [email protected]
Very rude andd failed to properly represent Wal Mart

1

I had looked up money centers hours and the website said it was open, however they appearently do not keep it updated. I went to customer service and i didnt even get to finish my sentence before not 1 but both girls barked no we are not the money center. I was shocked by their behavior, but they appeared to be under the influence of something, so i politely suggested they update their website but appearently acuracy and treating customers respectfully was not important to them. Unwilling to do anything but congregate and barely even look at me the african american one said "call google thats their job". I had drug my 2 small children out during a pandemic for nothing, so it was frustrating but At this point i was more concerned with their unprofessional and crude behavior so i said "first of all, Google is responsible for Google and Wal Mart is reaponsible for Wal Mart and their website and as an employee you should do the reponsible and ethical thing and let the store" before i could finish the caucasian girl with glasses put her hand in the air pointing and they both said i could leave, pretty much yelling at me and my kids. I actually was already walking away but i decided management needed to address this so i asked to speak with manager and they said the african american girl was, she was in a cashiers vest like the other girl clearly not the manager so i said yea well i need to see your manager and they pointed to a guy who was standing around in the back as well and the one snapped at him "you want to handle that!" He was more respectful but i really doubt he was even the manager bc he didnt seem to know procedure on customer complaints and just kept saying he would talk to them, smiling, and clearly none of them take took their jobs seriously and it was a very sad and distasteful low quality for Wal Marts customer service or loyalty! Seriously..those girls shld be put in the back away from customers but i was management or Wal Mart i would fire them esp since they can't even come to work sober. Wow. I wish i had thought to get all their names i would of went to corporate and better business so no more customers and kids would be subject to this non sense just because they think hanging out is the only thing that 'is' "their job"!
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I would def test them and if you wanna risk such poor work minded individuals i would go over policy and procedures and work ethics, esp since they were in "customer service!"
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