6 Apr, 2018 → by ClaimboUser167416
Very professional, courteous and Communication was excellent

4

" Very professional and courteous. I submitted a message through the website and I think it was just a couple of hours until Stacey called, scheduled an appointment, and explained the costs. She sent an authorization form for me to sign, scan and email to her, and emailed back once I returned it to confirm it had been received. Chris was scheduled for 8-10 am and I think he called about 8:30 and arrived by 9. The service is not inexpensive, but I felt like he was trying to work as quickly as possible to save time and money. He explained how he had conducted the tests, and the results of the tests verbally before he left, and I received a written report yesterday, no surprises it had exactly the same results as he gave me verbally. He had to remove one of the toilets to conduct the test but reinstalled it, and we have not noticed any leaks or problems since. I’m sure we will want to repeat the test after our foundation repair is finished, and I will ask for Chris again since he is familiar with our situation and can probably complete a second test more quickly than someone coming in “cold”.I wish the service cost less, but I understand there is a lot of equipment, training and liability involved, and it was not so expensive that I would not use your service again or recommend it to someone. As far as your employees are concerned, I’m not sure how they could have been much better, I submitted the message through the website on Thursday afternoon and the service was completed by noon Monday… and Stacey offered to schedule it for Friday, but we already had plans. Communication was excellent. The service provided was exactly what I needed to determine if we had any leaks before we start foundation repair, and we will get back to you once it’s completed to make sure no plumbing was damaged in the process. R.B. "
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