My latest order: Which included the following: fujifilm x100f 24.3mp digital camera np-w126s li-ion battery bc-w126 battery charger shoulder strap lens cap metal strap clip protective cover clip attaching tool usb cable owner's manual fujifilm 1 year limited warranty 32gb sdhc card camera case spare battery tripod dual charger video light cleaning kit memory card case card reader table top tripod software package 1- only received 1 battery holder for the dual charger sent. what good is the dual charger? 2- received the video light with battery holder but no battery. useless.. 3- was charged (03/27 adorama inc 212-[protected] ny $4.68) after purchase was paid due to a back order. that's not right at all. After spending almost an hour with your philippine service people (who could not be understood except for the ("i'm so sorry ron") my total frustration caused me to finally hang up. I have spent thousands of us dollars over the past 20 years with adorama and never had a problem. now with your total lack of us customer service, long holidays and short us hours, i'm sad to say i'm done with adorama. i'm giving up on the over charge to my account, the lack of properly equipped accessories and poor customer service, my money will now be spent with business's that respect their customers and are us reachable for service.