When Terry urban retired you lost the best manager you ever had! A new one knows nothing about mattress and doesn’t want to tell you what is in them! Then they give you a box springbthat was used or old model not one that is matched for your bed! I saw more people leave without buying it want funny! I have warrenty claim for an very defective mattress and I am being nickeled and dimes to death! I got a free box spring but got a fifferent so he charged me for the one that matched my bed! Hello does anyone care one of your mattes 4 yrs old caused an SIJoint twist? Obviouly not!