4 Sep, 2018 → by ClaimboUser558520
Very poor customer service and veyy allufe of info sharing.

1

Called this company to arrange expedient dental care due to a bad tooth over the memorisl day weekend. The lady took all my medical insurance info and yold me that I should be going to a dentist in Harrisburg Pa and that they should call me about 9 or 9:30am the next morning. Its now after 10:30am the next morning and i haven't heard anything. I called 1800 dentist back and a guy by the name of Leo answered. When i informed him that i had not heard from the dentist office as of yet, he said that he would transfer me to they're office. I they asked if he could tell me the name of the dental office, and he said that the dentist office would have to give me the info. When i asked him why he couldn't at least te me who i'm scheduled to see according to who the lady the night before told mr, the got excited and said that shes not supposed to give any information. I then told him that his company must be a scam company, take insurance info and not actually set up any appointments. Then i told him to cancel any request or appointments and he said "thank you for calling 1800dentist" and hanging up. I'll contact my dental insurance company to infor them of what happen, just in case a claim is filed.
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