I ordered slight underdone twists and well done pizza and i got neither. I specifically said I didn't want twists brown and crispy.Whom ever I talked to said they will give me refund. No pending transaction from my bank so I called back. I spoke to a male manager and he didn't like the way I ordered it and said I would not get a refund then hung up on me . $30 is very high prices for what I got so I expect it made correctly. I threw it away because I didn't like it and was expecting a refund.