1 Jan, 2018 → by ClaimboUser965131
very difficult to work with
*SOLVED
2
I am setting-up a bachelorette weekend with some friends in Las Vegas and as the maid-of-honor I booked the hotel room. I booked my flight and hotel together through Allegiant. The one flight that Allegiant offers does not get into Las Vegas until 9:55 PM. My friends are all getting in earlier than me and would like to check-in ahead of time. I have called Allegiant 3 times and waited for over an hour each time to speak to someone. I have been told each time that they cannot add a name to the hotel reservation (well they could if my friend was flying on Allegiant) and that it is the Luxor Hotel's problem. I have spoken with a manager at the Luxor and was told that Allegiant cn (and will add a name) and that it is very simple to do. All that needs to be done is Allegiant needs to fax a paper with my confirmation number and the name I want to add to the reservation. That's it! They will not do it! I am very frustrated!