On May 13, 2018 I had a paid reservation to be picked up at LAX airport. I called the company at 9:39 AM and did not get my ride until 11:15AM and 3 phone calls to the company. I am disabled and upon arrival the driver said I had to hand my luggage and walker to him as it was not his job. After handing him my luggage and walker to him I was expected to climb over the seats to make room for other possible passengers. I am 73 years old have to walk with a cane and have had both knees and hips replaced. I do not walk well. After struggling to get in van with no help from the driver the seat belts were so tight they were very uncomfortable. He had only one other passengers but then took on other passengers who did not have a reservation but offered them more help. This was such bad service especially for my senior age and disabilities. I was charged extra for my walker as well. I sent email to company but only got a reply saying that they were not at fault. I contacted customer service by phone in May 14, 2018 and they said they would review this and send me an email. Still waiting and no email. No company should be allowed to treat their senior disabled customer with no respect.