28 Dec, 2020 → by ClaimboUser128258
Very Bad refridgerator

1

I purchased a Samsung Model # RF24FSEDBSR/AA five years ago brand new. Within 1 year, the freezer component started to over-ice inside the unit. I constantly had to scrape the ice off the top of the unit or else the tray would become stuck. Another year passed and the ice section stopped working all together. For the last two years, I have had issues with the refrigerator icing on the back, water leaking into my crisper and the refrigerator failing to maintain proper cooling temperature. As a result, a lot of my food became spoiled. Mold started to build up inside the refrigerator and I had to constantly wipe down. I have called Samsung multiple times after each event and was not given any remedy to the problem. They had promised to send a replacement component, however, I have not received this to date. I have asked for my money back on numerous occasions and have been ignored. I recently purchased an old used refrigerator that I am keeping in my garage as I cannot store food in my new Samsung. User's recommendation: Do not Buy this product. Customer service is not very helpful with resolution. You could be out thousands of dollars.
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