I'm malaysian, I bought a laptop acer aspire 4741g-332g50mn on 16 apr 2010 at kl, malaysia. This product have too much problem, it very frequent: I) auto restart Ii) suddenly blue screen Iii) not able to hibernate (it didn't show hibernate failed, but the next time start up, it show improper shut down) Iv) after a moment in standby mode it turn off itself Finally on 10 jul 2010 it hang and not able to boot up anymore. I had send it to service center for repair on 13 jul 2010. This actually is the 3rd times I send this laptop to service center! I finally make a complaint email to acer and also the support team.in my email I had attached all the error that I manage to record down (such those blue-screen error log), wish they will seriously settle my laptop issues this time. I really wish that I no need to go to their service center anymore. But unfortunately, the next day after they return back the laptop to me (after 2 weeks+) it hang again and not able to boot up (not even show me the bios screen). I keep on trying to boot it after a few moments, there was 1 time successful boot up, but the keyboard are not functioning!! Then after restart, it again not bootable!! I'm really disappointed!! So I make a report to the national consumer department (nccc), and also send acer an email ask for refund. After 1 working day, service center call me up for collect my laptop for inspection. But after 3 days, no call or email from the service center and acer!! Then I call the service center, unfortunately service center say they will again repair it then return back to me!!! My laptop keep sending to their service center since the first week I bought it!! Since 16 apr 2010 till now, the laptop was at the service center for more than a month (accumulated)!! I'm angry and send them an email saying I won't accept the repair unit anymore, asking them please reply me what to do by that day. Unfortunately no reply!! For your information the support team/service center is an agent company for handling acer support; since the day I make my first complaint acer never contact me or giving me an email reply. Both of them seem like ignoring my complaint!! I wondering is this the way acer doing their after sales support everywhere in the world?? I don't know what can I do now beside waiting the nccc to send them a letter; probably by this month I won't get back my money to buy another laptop! I paid cash to buy the laptop in apr 2010, till now I haven't had a proper laptop to use!! I don't know how to get attention from acer?! So, I try post my complaint to the internet, hope some one from acer able to see it, and please give back my money as soon as possible!! I'm urgently need a laptop by next month. Thank you very much!!