10 May, 2019 → by ClaimboUser178525
Very Angry in Monroe N
1
I am a paraplegic and I bought an adjustable bed from Original Matress Company in Monroe NC. When you raise the bed up and down the matress slides and pushes the matress catch bar out of the holes on the bottom. This make me have to sleep with the matress down to the point that bend is not in the place where my back bends. Call Original Matress in Monroe they sent someone out to access the problem after three weeks the guy come back with a Velcro strap to put around bed he put it on I made the bed go up and down and the matress does the same thing even without me being in it. I Have called back several times and all I get is “ we don’t have a fix for it”. Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable.