Do not deal with this company. Search the internet, there are many, many reports of rip-off. If you were ripped-off file a claim against their bond #1302460. Great American Insurance Group. Bond Division. They were to transport a disabled Marine's vehicle. The transport company they contracted with cancelled the job because of truck problems. Vehicle was never transported, but Matthew & Frank went ahead and charged my credit card for transport and would not refund. They pretended to be PayPal when charging my card.