With such a promising mission statement of being the world's leading provider of premium products and services, I must say that my experience owning a bmw was incredibly disappointing and frustrating. On sep 26, 2012, I leased a 2013 bmw x3 vin 5uxwx9c53d0a22924 from bmw autohaus located at 480 steeles ave w, thornhill on canada. Initially hesitant, I was assuaged by the leasing manager after an hour of hearing about bmw's superiority, convinced my choice over lexus was wise. I was contemplating between the 20 or 24k km/yr packages, and 24k/yr, based on the manager's words that no problems should arise between 80 and 96k. Not too long after my purchase, the issues began: On oct 11, 2013, after just 1 year and 20k kilometers, the “replace breaks” warning was displayed. So, I had to take the car for repairs. On aug 20, 2015, a “drive train malfunction” warning message went off; so I had to cancel my road trip to cape cod and took the car for diagnostics and repairs. On oct 22, 2015, the “check engine” light went off. So I had to take the car to the dealership for more diagnostic and repairs. Although all repairs were covered by warranty, arranging time off work and picking up/dropping off the car was a burden to me, my family, and my co-workers. Besides that, I also had to replace the tires, front, and rear brake pads, and rotors. At this point, I started looking at other car brands for my next lease. On july 5, 2016, I had to replace rear brake pads and rotors again because the rotors wore off unevenly (Potentially a defective part, despite being a bmw-approved brand). Avoiding driving for fear of another malfunction was not what I pictured when purchasing this car. I'd like to point out that I kept my x3 in pristine condition, always bringing it to the dealership for scheduled maintenance, never abusing the engine or transmission, and no damages to the body. Most kilometers were driven on the highway, without heavy strain on the engine. The pre-return lease termination inspection report did not list any damages or defects. On sep 6, 2016, 90k and just 3 weeks before my lease end, the car broke down again. I was driving in a parking lot when another “drive train malfunction” message appeared. The engine started choking, and then stopped entirely. I was fortunate to not be driving on the highway at the time. I could not start it again, although the starter was working and the headlights were on; therefore, it was not a battery problem. The vehicle was towed to bmw autohaus for diagnostics. The service advisor said it would cost $159 + tax for the tests. Later, the advisor called me and told that they need another hour of diagnostics, so I needed to pay even more. The first conclusion was as follows: - spark plug failure - car battery failure - high pressure fuel pump failure All three failed at the same time. Since the car was over 80k and out of warranty (Although < 4 years) my repair cost would be 3, 700 plus tax. But that was not all. 3 days later, the service adviser called me and told that the timing chain needed replacement and the total repair cost would be over $9, 600 plus tax. I called bmw canada ltd customer service and opened a complaint, while disputing the repairs charge. My arguments are simple: a supposed premium vehicle of the highest quality should not have broken 3 times with 80k/4yr warranty, while also having such a massive and expensive failure just 10k over the warranty. Bmw canada agreed to pay 70% repair cost, leaving me responsible for $3, 500 plus tax. By the time repairs were completed my lease was up and I returned the repaired car back to bmw. Pre – return inspection determined no extra charges and loyalty manager danny abramov inspected the car and said there were no charges (He provided me with copy of return lease paper). Two weeks later I got a bill from bmw financial services for $179.99 plus tax for undisclosed charges, when I called bmw financial services customer care nobody could explain for what I was being changed. After several subsequent calls I learned that the charge was imposed due to 'service light on' which was not the case at the time I returned the car. My first bmw experience quickly lost its luster after the numerous hours spent on its maintenance. I strongly feel that it is wrong to boast such a mission statement while making a customer wish he had chosen the lexus. A customer should not have to pay a $3.5k penalty for buying a supposedly superior product, and I am incredibly hesitant to remain one of bmw. However, if bmw is true to its word on premium product quality, it will consider my complaint and agree to cover 90% of the repair cost. There is also mysterious 179.99 + tax charge is pending which I am trying to dispute and which definitely was applied unfairly. Sincerely Sam abramovich Email: sam. [protected]@gmail.com Cell: +1.416.428.7001