1 Jan, 2018 → by ClaimboUser888752
Vehicle not as advertised

3

After numerous searches online for vehicles, I narrowed it to an 07 Yukon Denali XL that I found on EBAY that was listed through Texas Direct. I called the listed agent (Jimmy Gloff) to inquire about the vehicle and how this process worked. I was told about the $500 deposit and since I wasn't going to use EBAY, that they would knock $500 off the price and that would cover the reserve price. I secured the vehicle by placing the deposit on my credit card. I was not able to get a visual on the vehicle since I live in Wyoming but I believed the pictures provided on line were sufficent. When I got to Texas Direct, the vehicle was in their shop. Jimmy Gloff told me that they were having a problem with the navigation system. After waiting some time, the vehicle arrived at their front door and Jimmy then told me that the Navigation Disc was bad and that he would have one shipped to me. After finally getting to inspect the vehicle, there was alot of interior scrapes and scratches that you were not able to pick out in the pictures. Figuring the money I that I saved, I could replace those pieces and still be money ahead. On my way back home, I overheated about 300 miles north of Houston. Come to find out later, the head gasket was leaking. GM warranty covered this problem. The cruise control also did not work. Not being from the area, I was not going to get on the Interstate to test this. I am glad that I purchased the extended warranty. Back to the original problem, the Nav system. After a couple of weeks, I contacted Jimmy Gloff about the Nav disc and he then told to go ahead and order my own disc and that Texas Direct would reimburse me. The disc did not solve my problem. I had the problem diagnosed and it turned out that the Nav/Stereo unit was bad and would have to be replaced. Jimmy Gloff told me that Pat Tucker, the service manager, would have to handle it. After many emails went un-answered, and after at least 10 phone calls and and finally get 1 returned, I was able to explain the situation and Pat told me to provide him the p/n of the unit and the cost of installation and he would take of it. This conversation finally took place on June 28th and I emailed Pat the info he had requested on June 29th. I have called and emailed since and have not received any contact back. Here it is, July 14th, almost 3 months after I purchased the The Yukon and the main problem I had when I left Texas Direct is still a problem today. What they may save you in money does not cover the lack of customer service provided. I anyone would still choose to purchase a vehicle from Texas Direct, I would highly recommend having everything done before you leave because after you leave, you are just another number in there 0-60 million quest!
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