Date of incident: May 28, 2016 Location: Chipotle, 198 West Ponce de Leon, Decatur We have been regular customers to this downtown Decatur restaurant (198 West Ponce de Leon Ave), where we eat at least once a week. On Saturday, May 28th, we parked at the parking lot around 6:45PM, we bought dinner and ate at your establishment. After finishing our dinner, we decided to go for a walk around the block, where the Decatur Art Festival is taking place this weekend. The parking was almost empty, except for a few cars. After 30-45 minutes, we returned to the parking lot. Our car had been immobilized by the EPS Parking Services. According to the EPS technician, customers are not allowed to leave any vehicles on the parking lot. EPS technicians has been instructed that once customers leave the restaurant, they must leave the parking lot. However, there are no signs indicating this rule, and the manager of your establishment confirmed to us that this is NOT Chipotle’s policy. As most restaurants downtown, Chipotle understands that one of the main assets of this location downtown is its proximity to other cafes and stores, allowing clients to enjoy a meal at Chipotle and then walk around, visit other businesses, and be part of the Decatur community. The Chipotle manager who assisted us in this situation clarified that there have been recently a number of disputes with the EPS company, given their immobilization of Chipotle customers’ vehicles. Despite his efforts, we still had to pay a $95.00 Vehicle Immobilization Fee to EPS Parking Services. There was no clear indication or signs about this rule. Signs only indicate that parking is for 'Customers Only' and most people in our situation assume that spending over $20 for a meal justifies our status as customers. Now, customers must leave all property and parking within a minute of finishing their meal, or risk a $95.00 fine. Literally, the EPS technician notes at what time you leave the restaurant. He explained to us how he puts the boot the moment he sees that customers don't walk to their car. We enjoy this restaurant and the food, however this experience has ensured we will no longer visit this location. I personally find it unacceptable that our patronage leads to us having to rush out of the property, or risk being embarrassed and hassled by a Parking Services agency. We will take our business elsewhere, to a restaurant that allows its customers to go for a walk after eating!