I will never purchase a Hoover vacuum again. Worst product and customer service ever! My vacuum that I have owned for 6 months is broken due to poor design and manufacturing. The part I need is on back order. The representative can not help me. I was told to take it to a Hoover dealer (30 min away) to see if they can help me. It should be covered under warranty, but will have to drop it off and wait weeks for an answer to see if it will or will not be covered! Also, since part is on back order there is no estimated time as to how long this could take. I guess I am not suppose to vacuum my house for weeks while I am waiting on an answer. Worst customer service ever! I asked the customer service representative who to contact with my complaints. She said they don't have a complaint department, and she had no idea who I should talk to. But, the phone conversations are recorded maybe someone will hear the complaint. What!? I mean ridiculous! Worst customer service ever! I will go back to buying Shark products. They last a long time, and parts have always been mailed to me if there was an issue with the product for convenience.