We were so excited that this day of our honeymoon was here and we were so excited to have finally visit the beautiful island of Jamaica but at the end we left extremely disappointed. We stay at the Poolside villas and pay to have room service all day from 7AM to 10PM... many calls sometime back to back and no answer... the only time we were able to get room service the tray stayed on our patio table until the day we left. Getting ice was a problem as well then you would go to the lounge and they say it will be fix apologized but nothing happened. To be honest it was not worth the $2500 we pay for a 4 day stay. I would like to give Sandals another chance but I would definitely like refund for the service I pay and did not receive.