4 Aug, 2019 → by ClaimboUser833745
vacation rental canceled, no reason given

1

Booked a house in Orlando, 8 adults, 3 kids, on 3/8/2019 for 12/1-7/2019, pd dep. On 8/4/2019 got notice of cancelation from owner, Geoff Scambler, through HomeAway/VBRO, no reason given. Only mention of refund was $110 of $410 dep. Owner not responding to messages from us or phone calls from VBRO. VBRO said there is nothing they can do. They did say we can book another and start over, I DON'T THINK SO. House we reserved is available for the dates we reserved for $700 more for the week. HomeAway/VBRO should ban these people that cancel reservations and then has them available for those same dates. What happened to us sounds fraudulent.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of HomeAway you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.