18 Sep, 2019 → by ClaimboUser938042
vacation club / timeshare
1
We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. He showed us the availability for the following year during the same week we purchased. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. No we know why. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Still no return calls. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Avoid doing business with Palmera.