29 Jun, 2018 → by ClaimboUser284550
Used to be reliable. Now TERRIBLE.

1

Twice I have made appointments and prepaid for AC repair. Service has not showed up twice after we have waited for 11 hours. I have been on hold several times for over an hour each time. They tell us they are running late and then don't come out. They took our money and that was it, requiring prepayment for the service calls. Please don't sign up with them for a contract. They will not honor it. They do not have enough technicians and they promise repairs they cannot deliver. They don't even have enough phone staff to make service call appointments. I want my money back and will report them. Miami should shut them down for good. BEWARE of SERVICE AMERICA. VERY BAD COMPANY. Fraudulent.
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