I PURCHASED A HP 17" LAPTOP FROM THEM & IT DID NOT COME FACTORY SEALED LIKE IT NORMALLY SHOULD IT WAS JUST IN A BOX W/THE FOAM. THE COMPUTER ITSELF WAS SO SLOW & DID NOT COME W/THE NORTON ANTI VIRUS SO I RETURNED IT AS IT WAS NOT AS DESCRIBED. I HAD PAYROLL DECUCTION & RECEIVED AN EMAIL SAYING MY REFUND WILL BE PROCESSED & AFTER WAITING ABOUT A MONTH NO REFUND SO I CALLED THEM & THEY TOLD ME IN ORDER TO RECEIVE A REFUND I HAD TO CONTACT THEM & REQUEST IT!!!! SINCE WHEN DO YOU HAVE TO CONTACT A COMPANY & ASK FOR THEM TO RETURN YOUR MONEY!!!!! I'D THINK TWICE ABOUT ORDERING FROM THEM EVER AGAIN!! AND IM STILL WAITING FOR MY REFUND CHECK!! THEY SAID I'D TAKE ABOUT 3 WEEKS!!