When we picked up our two dogs after a one week stay and paying over $500 the dogs (typically in show condition) were filthy dirty, smelled terrible, were (for the first time) losing their hair, were trembling and even crying as if they were tortured. My wife cried all the way back and so we immediately decided to take them to Petco for a complete and thorough cleaning. What kind of place is this? The name Royal is a complete joke. PLEASE heed this warning if you love your pets. Even the front office smells bad. The staff is nice but the facility and care rendered is really bad. BEWARE!