Terrible experience. Zero customer service. Be warned and do NOT go to Cienega Med Spa in West Hollywood. I wanted to have my eyebrows tattooed to fill in the brow areas that were sparse. I did my research and found three places and interviewed each tattoo artist. I also looked at their online gallery of pictures. Cienega Med Spa was the most expensive, but the tattoo artist told me he worked in the film industry on makeup and was tops. He had so much confidence in how he spoke that his brow tattoos were better than anyone else’s. I chose Cienega Med Spa and had it done. When I paid my money it included one free touch up. The guy did NOT do a great job. The color is off (too dark for my coloring) plus he made the brows very thick, and rather than wispy hair looking brow hairs it looks like a magic marker was used. It is humiliating to have both men and women ask me flat out about the tattoos on my eyebrows, they are that evident looking. I called Cienega Med Spa to schedule my pre-paid for touch up hoping the tattoo artist could fix the eyebrows and each time the front desk told me he was ‘away’ so I could not schedule the follow up appointment. Finally someone told me the truth, that the tattoo employee was in another country and had a serious disease. No one offered to help me connect with someone who can fix this even though I am owed a touch up as part of the package I bought. I then called the spa again and asked to see someone in person. I had an in-person meeting with someone who looked at my brows, took pictures and said again that their only technician for both med spas was indeterminedly out of country. She said she would speak to headquarters (whatever that is) on my behalf. Considering their only worker was indefinitely gone I requested a refund. I asked for my money back so I can go to a real professional to fix these brows. Two weeks later I received a call from Helen saying they would NOT refund my money, nor would they fix my brows (technician still out of country) but instead they offered me a skin tightening procedure?! I’d love to have the skin tightening but my god, I still have these awful brows and I am in a very visible profession. Even professional makeup artists have offered negative remarks about how these brows were done and how off they are. I told Helen I needed the brows to be fixed and she said well you signed a form and there’s nothing we can do. This is shocking for a company that makes a pile of money off of multiple procedures and the cost of my brows is not even a ding in their financials. They have a complete lack of care, total lack of concern and zero customer service. When I asked Helen for a refund for my brows to be fixed, she said she would contact ‘headquarters’ and get back two me. 2-1/2 weeks later I have not heard from Helen. I left a voice phone message at Cienega Med Spa, no one has returned my call. I am now starting to do research. It turns out that a roving orthopedic doctor by the name of Dr. Edward Stokes owns both the Med Spa locations, you cannot get him on the phone as he works one day a month in Downey, Long Beach and other assorted facilities, none of them spa related. It turns out the tattoo artist is actually NOT a degreed tattoo artist at all. He is merely an esthetician. I found his resume and other pertinent details. This could have been resolved easily had Cienega Med shown real care to get this taken care of, but instead they choose avoidance and are not even fulfilling the touch up I already paid for. I am hoping mad and will continue to dig until I get to the bottom of this. DO NOT GO HERE.