Very unhappy with the care that my mother in law received at this facility in the ER. They offered her very little care and when it was time for her to leave they refused to help her pay for a taxi to get home. They forgot about her and made her wait for hours until finally the social worker came out and gave her a bus pass. I live in Texas and was unable to pick her up. It was 4am and no one nearby was able to pick her up either. She has never rode the bus and wasn't even sure where the closest bus stop was to her apartment. When she asked if they would help her pay for a taxi since she didn't have any money and has very bad hips that make it difficult for walking they told her they couldn't because she doesn't have Medicaid. No, instead she has their UPMC insurance! How absurd! They were cold and callous to a very sweet and ill woman. You should be ashamed of yourselves. I'm embarrassed for your facility. Luckily I was able to arrange transportation for her. When I contacted UPMC about this issue they changed they told me that in order to get a taxi paid for that they needed an MD to approve it. So why was this not communicated to my mother in law and if they would have asked her doctor I'm sure they would have had it approved.