I paid for Incredimail Plus because I wanted the backup feature. After numerous attempted downloads that did not work (even though they were quick to debit my account for their payment), I have as of [protected] emails from their supposed support that does not correct the problem. They will not refund my money since it has past 30-days (even though it was never loaded), have no telephone support line and the person keeps sending me the same instructions, despite the fact I try them and email her back to say they don't work. DO NOT DO BUSINESS WITH THESE CHARLATANS!