Confirmation number [protected] customer service agent Lopez 330-4229 complaint number [protected] 5th of August 2019 due to unavoidable circumstances the passenger was not allowed after several attempts have been made to resolve the issue with no resolution on 92619 a call was placed a customer service agent Lopez who was at best and effective he would not explain the complaint process playing the Greyhound note had no phone number address for a follow-up to the issue complaint was completed by the agent in his own words I was told I could not get a copy of the complaint and there wouldn't be no resolution I would like a refund or voucher for the unused ticket again confirmation number being 4 1 9 5 4 1 1 8 also a some type of reprimand for agent Lopez 330-4229 deliberately misleading a customer not being able to provide complaint hotline numbers which as a supervisor he should know you can contact me at [protected] 9 I'll follow up this email with a complaint with the Better Business Bureau as Grove as the consumer affairs thank you for your Speedy resolution