1 Jan, 2018 → by ClaimboUser280810
unsolicited services and fees applied
3
On my February bill from Qwest (corp?) I received a fee for $7.62 from a company I had never heard of named IDL Teleservices, Inc. I inquired of Qwest what this bill was for, and they explained that I must have agreed to these fees when I consented to having this company as my long distance services provider. I reported that I DEFINITELY DID NOT request their service and I inquired into what the fee was for. Qwest stated that this fee was for a 411/directory assistance call. That was very interesting as I am disabled and therefore receive 411/directory assistance calls (unlimited number per month) FREE OF CHARGE. To add to the complaint; how could one 411 call cost $7.62? Really!!! Qwest removed the charge, but this company continues to show up on my bill despite the fact that I made it well known to Qwest/IDL that I wanted them removed! I know there are MANY unsuspecting Qwest customers who are paying these outrageous fees from IDL as information about them is on the bill in very small print on the next to the last page of the Qwest bill, a very (deliberately?) inconspicuous place and in very light typsetting. Unless customers peruse their bill very carefully they would miss this information.