On July 8, my wife and I were on our return flight (1287) from Indianapolis, Indiana to Sacramento, California. The flight accommodated my schedule because I had to work July 9 at 6 a.m. The flight we were on was scheduled to depart from Indianapolis at 5:55 p.m., with no change in the airplane, and arrive in Sacramento at 10:00 p.m. The first change in the flight plan occurred a few hours before departure. I received an email from Southwest Airlines which stated that the departure time has been pushed back to 6:25 p.m. This was the warning that things are only going to get worse. To shorten this story and to not relive the horrid day, I will skip most of the details of the flight from *** Let’s just say we were on a flight from Indianapolis to Sacramento, in which we were not supposed to have to change planes. We ended up twice having to take our bags from the plane and stand in-line at the terminal to change planes. Not to mention all the delays that we encountered. Prior to changing planes that first time, one crew member remarked that the flight crew was in the same boat as the passengers because they too had to change planes. However, the only major difference is that the passengers, unlike the flight crew, actually had to paid for this *** service. No one on that flight was in a good mood at this point. Most of the passengers just ignored whatever excuses the flight crew provided. Our plane was originally scheduled to arrive in Sacramento at 10:00 p.m., July 8. It arrived at 1:40 a.m. on July 9. This is not good when you have to work that day at 6:00 a.m. Needless to say, my wife and I did not make it to work that day, and we were pissed. I understand that things happen, and airplanes do have problems, because I fixed airplanes while I was in the Air Force. However, the same problems should not happen over and over. Additionally, when bad these things happen, it makes good business sense to make these bad things right. The company I work for tries not to make the client pay for the company’s mistakes. Southwest Airlines should consider this motto and make things right for the passengers that were badly inconvenienced.