30 May, 2017 → by ClaimboUser199462
Unsatisfied with their dishonesty
I thought-would entitle me to some free credits. the voucher appeared to be validated on their website so i continued with the Paypal checkout process without realising that i was about to be charged £50. ( OK, on hindsight it was foolish to proceed, but I had gone through a similar process before with another online vendor where to claim something free I still had to go checkout - without being charged though!!). Anyway, in this case at no time during the paypal checkout pages the value of the payment was specified and furthermore a message appeared that I would be able to confirm the transaction before being redirected to the vendor site. However this did not happen and 30 seconds after being returned to the swoggi site i received an email form paypal confirming I had purchased £50 worth of credits. I immediately email swoggi customer service, explaining that I purchased the credit by mistake and asking to cancel the transaction and refund my payment. Similar to what what happened to Extrapole I was told that they would only refund £35 because of their T&C n.7 which states "If a member wishes to have a certain balance, which has previously been deposited at Swoggi, repaid in the form of balance on a bidding account, the member will be charged an administrative fee of £15". They also said that the appreciated it was a mistake, but pointed out: "Our measure of fairness to all our players cannot allow us to make a particular case". I found this very unfair and I'm wondering whether their foggy checkout process is deliberately misleading to trick new members into deposit money in the system.