3 Dec, 2018 → by ClaimboUser389518
UNSATISFIED CUSTOMER-NEVER EVER AGAIN!!!!
1
I purchased a TV stand/fire place at Value City, my grandchildren scratched to top surface of the stand. A technician was sent out (waste of time) he stated that, since it was laminated it couldn’t be repaired (so what the *** did I pay a warranty for extra money in their pockets). Called customer service a few days later, and they stated the same thing. Now I was told since they could not fix it either I was going to be replaced with another one, or I was going to get a credit (still nothing). So today 12/3/18, I called customer service back to check on the status and I was told by (Michelle customer service representatives) that my claim was denied because of the scratches that they can’t fixed. THE BOTTOM LINE IS THAT, THIS COMPANY IS A SCAM AND I WILL DEFINITELY MAKE SURE THAT I SPREAD THE WORD TO EVERYONE I KNOW......STAY THE *** AWAY FROM THIS COMPANY, FIND ONE THAT IS LEGITIMATE!! NEVER EVER AGAIN!!!!!!!!!!