As a Sprint customer for nearly 20 years I have found myself on the wrong end of a problem that Sprint Customer Service assured me that would be no problem to fix. This issue involves a new phone that drops calls and will not receive signals in areas that I normally have no issue with. On October 26th I talked with a Customer Service Supervisor (Ronald) who said based on our conversation that he would fix the problem and send me a CAT phone to not only fix the problem but to keep me as a loyal Sprint customer. Ronald said that he would call me no later than Monday October 28th with all the details. Monday has come and gone and NO PHONE CALL. I called back and talked with Paul E#QV823702 and he informed me that there was nothing he could do but to tell me that he was sorry that Ronald never called back and that he did not tell me the truth. The phone discussion with Paul is I1862047719. As a long time customer with Sprint I felt that Sprint would do much more to keep me as a satisfied customer, that appears that's not the case. I will be moving to another company to resolve the issues that I have with Sprint and they do guarantee me satisfaction. I plan to send a letter to Sprints CEO in regards to this issue as well not as much as a complaint but to let him know that his Customer Service Department Employees have a major issue of not telling the truth to Sprint customers. Respectfully. Richard Owen [protected] Account # [protected]