They never called me; I called them; found out delivery from North Carolina to Boston area was already in Boston. Delivery promised for today; promise made yesterday around noon. No delivery was made today. At no point was I ever contacted by any means; on the contrary, any and all contact was made by me. The feeble excuse given was that the truck was overpacked or improperly packed, so that my shipment was stuck behind another, and that other was not delivered today. I said, so, deliver it tonight; pay overtime to someone and deliver on your promise. So called "customer service" failed to get that done, thus failing in the "customer service" realm as well. Now, what do we do about this egregious service??