10 Jul, 2013 → by ClaimboUser478956
Unreliable and unresponsive international airline
Unbelieveably bad. Alitalia sold us two roundrip tix in Dec. 2012 for flights between Newark and Rome. Yet, upon arriving in Newark for the departing flight, we learned that they had ceased flying from Newark in October 2012. They never notified us. And when we filed repeated complaints to at least get reimbursed for the almost $300 in taxis to and from JFK from EWR, they first said they'd get back to us "shortly" and never responded at all to various emails and letters thereafter. Their food and service reinforced our advice: don't fly with them if you can help it.