Terrible experience ! I ordered online over a week ago, a special $70 bouquet for my mother-in-laws surprise 60th birthday, I had it all planned out to arrive the day she arrived. I ended up receiving an email at 6 pm that evening ‘claiming' they had arrived, but they hadn't, I was at that house at that time and they werent there, so I called customer service only to be told to keep waiting and that they tend to send that email before they are delivered ! WHAT !!! Un-real ! So I called today ( a day later) and they still haven't arrived ! Seriously ! They are offering me nothing other than a freakin refund, which defeats the entire purpose !