The Complaints Board Canara Bank Dear Sir, Excess Debit charged from Savings Bank A/c No [protected] with Canara Bank, Dumdum relating to credit card No: [protected] One fraudulent transaction of Rs. 31456.96 was effected on 17/08/2017 without using the card, OTP etc and the same has been charged vide credit card statement Dated 25/08/2017. As a good gesture it was paid by me on 20/09/2017. Subsequently on investigation your credit card dept. Was refunded Rs. 30540.74 on 13/12/2017 leaving a balance of Rs 916.22 ( 31456.96 - 30540.74 ) in my favour. Surprisingly after nine months the statement dated 30/06/2018 reflected Rs. 916.22 as debit in spite of credit and deducted from my Savings bank Account on 20/07/2018 forcibly and unilaterally without a single response of my various mails requesting for details. I lodged a complaint with your Grievance Redressal dept. too under Reference : CRN - 1819AJ0721 on 20/07/2018 for clarification and they replied " Redressed and Closed" with no details. I would therefore request you to look into the matter so that the refund of Rs. 1832.44 ( 916.22X2 ) may be arranged by Canara Bank at the earliest . All the supporting mails, statement etc. are enclosed for your kind perusal Thanking you, Yours faithfully Gautam Banerjee