The customer service people at this call center ProCollect WILL NOT WORK WITH YOU and will demand money. You can call in hopes to work something out and make a payment arraignment and they will say ”I’m going note on the account you’re refusing to pay” and threaten you by needing a payment paid in full on a certain day by a certain time. They’ll talk to people like they’re animals. One tactic they’ll use is “settling” on the account and will give you a few days (instead of 30 days) to come up with the rest of the money, which can really throw off a persons life especially if on a strict income. They demand money, are self centered and lack professionalism. I really hope this place goes bankrupt for treating the way they treat people now I have a good enough reason to not pay them at all!