This salon, specifically a beautician there named Dean, is rude and unprofessional to her customers. She talks to them like they are children, with great disrespect, refuses to make minor accommodations concerning services if the customer has an innocent lack of awareness of protocol. She has and will threaten you and will not accommodate your need for a service even if she has the time and you do everything possible to try to accommodate her schedule. She is absolutely, hands-down the most unprofessional service provider I have ever encountered, and if you seek a remedy with the salon owner, the salon owner will hang up the phone on a customer and obviously finds this an acceptable way to treat a person that helps her keep the lights on. No one should ever go to this salon. It is terrible. Dean is terrible and shows no concept of what customer service is at all. Obviously, the basic rule of customer service is if at all possible and if it can be done within reason, accommodate the customer the first time, notify them of the policy that they were unaware of, and require that they adhere to that in future visits. It is never acceptable to be rude to a customer unless they are doing something extreme, like cursing you out or tearing the place up or something like that. Do not go to this "salon."