26 Sep, 2019 → by ClaimboUser882884
UNPROFESSIONAL REPRESENTATIVES

I called IRT my account just to be hung up on 2 times by Jade, transferred to another representative after requesting to speak to a manager by Jen, and then placed on hold for 6 minutes by Ron just for him to come back and tell me that I have to call back during working hours 8am to 5 pm the following day. Each one of them were very unprofessional and I would like to have a call back by a manager to resolve my issue that was not resolved and feel that the should be reprimanded.
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