28 Dec, 2018 → by ClaimboUser233570
Unprofessional Prejudicial Company

1

I requested an estimate for a kitchen and bath remodel. Nov 14, 2018, Rachel Fazzino, her husband, and son came to my house and discussed the project, took measurements, and gave me a timeframe to return an estimate. When asked what my buget would be, I stated I did have a limit for the time being. One month into the process, when the estimate was due, the owner asked me if I still needed an estimate. I told her I did. Two weeks later, after repeated apologies for delays, the owner texts me a six figure number and offers to draw up a contract. I inform her I cannot make a decision without a breakdown of the costs. This is not how I do business. The owner, Rachel Fazzino, proceeds to inform me that she knew they would be above my budget and therefore providing an estimate would be a waste of her time. I never gave her my budget so I have no idea how she would know her estimate was too expensive for me. I believe she was prejudicial. I asked how she knew her service was too expensive for me, but she ignored me. I am attaching her business card and text exchange.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of RWF Custom Designs and Remodeling you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.